Have a Product Key but it does not work

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milko5
Posts: 1
Joined: Thu Jan 13, 2022 5:53 pm

Have a Product Key but it does not work

Post by milko5 » Thu Jan 13, 2022 6:03 pm

Hi Support,

We have a product key but it does not appear to work for software download. Do the codes expire? We purchased the Aerodrums product new (we thought) from Amazon 4/9/2018 and still have the receipt and the product code on the box matches the receipt.

The first Mac Book we had the software installed upon had a battery expand and stop working. We are just now getting the urge to use the Aerodrums again. We can post the code if you would like?

Thanks,

Milko
Cozette & the Fifths

Richard
Posts: 1012
Joined: Wed Feb 26, 2014 1:45 am

Re: Have a Product Key but it does not work

Post by Richard » Fri Jan 21, 2022 10:34 pm

Hi, I'm very sorry for the delay. The codes don't expire but it sounds like you're not entering the correct code as it should not appear on any receipt and does not appear printed on the box itself. I have sent you a private message.

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