Second hand (software dl problem)

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ecoutecapodcast
Posts: 1
Joined: Tue Aug 31, 2021 7:23 pm

Second hand (software dl problem)

Post by ecoutecapodcast » Tue Aug 31, 2021 7:27 pm

Hi!
I've just received the kit I bought second hand. Inside the box is the activation code but it doesn't seem to work. When I put in in the box, nothing happens even if I tried it on 3 different browsers.
Could someone explain to me how to fix this? I can't wait to try this device!
Thanks in advance!

Richard
Posts: 1012
Joined: Wed Feb 26, 2014 1:45 am

Re: Second hand (software dl problem)

Post by Richard » Thu Sep 02, 2021 2:53 pm

Hi, it could be a problem with how you're entering the product code. It's easy to confuse the letter 'O' for the number '0'. In any case, I have sent you a PM.

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