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Light is causing reflections

Posted: Sat Jan 23, 2021 1:39 pm
by Chrisss
Hey Richard,
I´m having trouble setting up my aerodrums.
The light is causing reflections, which make it impossible to play.
The effect appears, whether the camera is turned clockwise or counterclockwise.
I have attached some images below.
Any idea on how to fix this?
Thanks in advance!

Chris

Re: Light is causing reflections

Posted: Mon Jan 25, 2021 12:29 pm
by Richard
Hi Chris, this looks like the same issue as the one described here:
viewtopic.php?f=9&t=34262&p=40761
It happens when the lens becomes dislodged in the USB lamp.
You should be able to fix it easily by pressing the lens firmly back into place.
Let me know if it's still causing a problem.

Re: Light is causing reflections

Posted: Mon Jan 25, 2021 12:43 pm
by Chrisss
Sadly not, the lense is not loose or dislocated in any way...

Re: Light is causing reflections

Posted: Mon Jan 25, 2021 1:12 pm
by Richard
That's strange. We're wondering if there is a physical defect with one of the parts - would you be able to send close up photos of the front of the lamp, the back of the lamp and the front of the camera (with the lamp removed)?

If you prefer to email, you can find our support email address at https://aerodrums.com/contact-us/

Thanks.

Re: Light is causing reflections

Posted: Thu Jan 28, 2021 10:58 am
by Wolfgang
Something like this happened to me. For me it was the transparent lamp cover which became dislodged. Someone knocked over my stand and one of the three hooks broke. I fixed it provisionally with some transparent scotch.