Refund & Returns
Posted: Sat Jan 03, 2026 4:33 pm
Hello. How long do refund/returns take? My Aerodrums 2 is already halfway back to UK (at Doha now) and still no refund issued.
Aerodrums and Aered forums
Refund & Returns
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Re: Refund & Returns
Posted: Sun Jan 04, 2026 1:30 am
Apologies for the delay - my colleague who will process your refund is only back in the office on Monday morning after the Christmas break. Your refund will be issued then.
Re: Refund & Returns
Posted: Sun Jan 04, 2026 4:08 am
Alright thanks.
Re: Refund & Returns
Posted: Mon Jan 05, 2026 11:32 am
Hey Richard,
Not sure why was VAT imposed at customs when I already indicated as “return”. who will be responsible for this payment?
Re: Refund & Returns
Posted: Wed Jan 07, 2026 2:31 pm
This has been taken care of and your refund has been issued.
Re: Refund & Returns
Posted: Tue Feb 03, 2026 9:49 pm
Hi I ordered aerodrums 2 and later Maria messaged me saying they aren't in stock n asked if I want a refund. I said. Yes . I still haven't seen my 800. Dollars go back on my account. She's not answering my emails. Its a lil frustrating thats a lot of money up in purgatory. Just wondering what hapoend 
Re: Refund & Returns
Posted: Wed Feb 04, 2026 6:04 am
It takes a while for them to refund. It took me about a week or so for them to process the refund, so I guess you just have to wait. They will refund you eventually.gunnarburkdoll wrote: ↑Tue Feb 03, 2026 9:49 pmHi I ordered aerodrums 2 and later Maria messaged me saying they aren't in stock n asked if I want a refund. I said. Yes . I still haven't seen my 800. Dollars go back on my account. She's not answering my emails. Its a lil frustrating thats a lot of money up in purgatory. Just wondering what hapoend
Re: Refund & Returns
Posted: Thu Feb 05, 2026 12:02 pm
Hi Gunnar, sorry for the delay - I believe you have received your refund now.