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Refund & Returns
Posted: Sat Jan 03, 2026 4:33 pm
by jammys
Hello. How long do refund/returns take? My Aerodrums 2 is already halfway back to UK (at Doha now) and still no refund issued.
Re: Refund & Returns
Posted: Sun Jan 04, 2026 1:30 am
by Richard
Apologies for the delay - my colleague who will process your refund is only back in the office on Monday morning after the Christmas break. Your refund will be issued then.
Re: Refund & Returns
Posted: Sun Jan 04, 2026 4:08 am
by jammys
Alright thanks.
Re: Refund & Returns
Posted: Mon Jan 05, 2026 11:32 am
by jammys
Richard wrote: ↑Sun Jan 04, 2026 1:30 am
Apologies for the delay - my colleague who will process your refund is only back in the office on Monday morning after the Christmas break. Your refund will be issued then.
Hey Richard,
Not sure why was VAT imposed at customs when I already indicated as “return”. who will be responsible for this payment?
Re: Refund & Returns
Posted: Wed Jan 07, 2026 2:31 pm
by Richard
This has been taken care of and your refund has been issued.
Re: Refund & Returns
Posted: Thu Jan 08, 2026 7:13 pm
by jammys
Richard wrote: ↑Wed Jan 07, 2026 2:31 pm
This has been taken care of and your refund has been issued.
Hi Richard,
I was being charged for the VAT imposed at UK Customs when I returned Aerodrums. Meaning to say your team refunded me whatever amount I have paid for the drums, and then charged me for the VAT too.
Was that why the refund was being dragged for so many days? I thought i was supposed to receive the full refund amount?
Kindly enlighten me, please. Thank you.