Refund & Returns

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jammys
Posts: 5
Joined: Thu Dec 04, 2025 10:19 am

Refund & Returns

Post by jammys » Sat Jan 03, 2026 4:33 pm

Hello. How long do refund/returns take? My Aerodrums 2 is already halfway back to UK (at Doha now) and still no refund issued.
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Richard
Posts: 1097
Joined: Wed Feb 26, 2014 1:45 am

Re: Refund & Returns

Post by Richard » Sun Jan 04, 2026 1:30 am

Apologies for the delay - my colleague who will process your refund is only back in the office on Monday morning after the Christmas break. Your refund will be issued then.
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jammys
Posts: 5
Joined: Thu Dec 04, 2025 10:19 am

Re: Refund & Returns

Post by jammys » Sun Jan 04, 2026 4:08 am

Alright thanks.
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jammys
Posts: 5
Joined: Thu Dec 04, 2025 10:19 am

Re: Refund & Returns

Post by jammys » Mon Jan 05, 2026 11:32 am

Richard wrote: ↑
Sun Jan 04, 2026 1:30 am
 Apologies for the delay - my colleague who will process your refund is only back in the office on Monday morning after the Christmas break. Your refund will be issued then.
Hey Richard,

Not sure why was VAT imposed at customs when I already indicated as “return”. who will be responsible for this payment?
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Richard
Posts: 1097
Joined: Wed Feb 26, 2014 1:45 am

Re: Refund & Returns

Post by Richard » Wed Jan 07, 2026 2:31 pm

This has been taken care of and your refund has been issued.
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