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Pay with PayPal is not working

Posted: Fri Aug 29, 2014 12:09 am
by Relayer
Hi, first of all, thank you so much for Aered, I really loved, but the PayPal buttom in your page does not work. When I click on it this is what is shown:

"SetExpressCheckout API call failed. Detailed Error Message: Order total is invalid.Short Error Message: Transaction refused because of an invalid argument. See additional error messages for details.Error Code: 10401Error Severity Code: Error"

Browser: Chrome 36.0.1985.143 m
Country: Brazil

Re: Pay with PayPal is not working

Posted: Fri Aug 29, 2014 12:26 am
by Sipaliwini
Oops, this is really embarrassing. Thanks a lot for letting us know, I hope we didn't miss the million dollars contribution ;) I will update the thread when it is fixed.

Re: Pay with PayPal is not working

Posted: Fri Aug 29, 2014 8:17 pm
by Sipaliwini
It is now fixed, thank you again for letting us know.

Re: Pay with PayPal is not working

Posted: Thu Jan 26, 2017 4:55 pm
by spoilthechild
Hi! I tried the Aered free version and liked it. I recently just tried to purchase Aered via PayPal; however, I guess that like some users in the past, an error occurred. I tried a second time, but there was still an error. I do hope that you can help me with this transaction issue. :)

Thank you very much. :)

Re: Pay with PayPal is not working

Posted: Thu Jan 26, 2017 5:33 pm
by Sipaliwini
Hello, I am sorry about this. Do you remember what error message is displayed when it fails?
I am having trouble reproducing the issue on our side.
What country are you accessing aerodrums.com from? (PayPal processes transactions differently depending on the country it thinks you are purchasing from).

Re: Pay with PayPal is not working

Posted: Thu Jan 26, 2017 5:47 pm
by spoilthechild
Hi! Thank you for your speedy reply. I have attached a screenshot of the error for your reference. I am accessing Aered from the Philippines although I have never really had trouble paying with PayPal in other sites. I hope you can help me with this. :)

Thank you!

Re: Pay with PayPal is not working

Posted: Thu Jan 26, 2017 5:58 pm
by Sipaliwini
Thank you, according to PayPal's documentation, this error is raised when PayPal aren't able to pay themselves using the source of funding you have selected.
Our website should be telling you this, and to select a different source of funding (e.g. another card, or trying to top up your PayPal account), but we have not implemented the handling of this case, I apologize.

Re: Pay with PayPal is not working

Posted: Fri Jan 27, 2017 11:57 am
by spoilthechild
Thank you for your reply. I'm not sure what else to do as this hasn't happened to me before. However, thanks for all the info you had supplied me with. I guess I'll just try to make one last transaction just in case it suddenly works. :) Thank you for all your help.