Search found 1017 matches

by Richard
Mon Apr 08, 2024 1:42 pm
Forum: General
Topic: Hello, there was a problem while setting
Replies: 1
Views: 88

Re: Hello, there was a problem while setting

I'm sorry about this. The lens on the USB lamp has become dislodged. To fix it: 1. Remove the lamp from the camera and place it flat on a table with the LEDs facing up 2. Place a clean piece of fabric or tissue over your thumb and press the lens down firmly with your thumb until it moves back into i...
by Richard
Wed Apr 03, 2024 8:04 pm
Forum: Support
Topic: Can't find product code
Replies: 1
Views: 128

Re: Can't find product code

Sorry for the delay. The product code should be printed on a piece of card, affixed to the inside lid of the Aerodrums box. Please let me know if you didn't manage to find it.
by Richard
Wed Apr 03, 2024 8:00 pm
Forum: General
Topic: why only 50 fps when i go to contigure aerodrum, is in red
Replies: 1
Views: 132

Re: why only 50 fps when i go to contigure aerodrum, is in red

Hi David, is the USB lamp lighting up? It should be plugged in to your computer (or a mains-powered phone charger if you prefer) and switched on (there is a little black switch on the side of the lamp). If the lamp is lighting up could you try power it using another means to see if it helps? We rece...
by Richard
Tue Mar 26, 2024 11:11 am
Forum: General
Topic: Integrating Aerodrum Kits into Sampler
Replies: 1
Views: 920

Re: Integrating Aerodrum Kits into Sampler

The Aerodrums samples are built in to the software. It's not available in the form of a VST plugin that you could use in a DAW, which I think is what you're asking. So you will need to either trigger another drum VST using the MIDI notes from Aerodrums. Or else, export your recording from Aerodrums ...
by Richard
Tue Mar 26, 2024 11:11 am
Forum: General
Topic: Replace broken lens
Replies: 1
Views: 89

Re: Replace broken lens

You will be able to get a replacement lamp through us. Can you send an email to our sales@ address or use the contact form on our website and we'll be able to help you.
by Richard
Mon Mar 11, 2024 1:11 am
Forum: Support
Topic: LOST PRODUCT KEY
Replies: 13
Views: 19662

Re: LOST PRODUCT KEY

It sounds like you bought AeroBand PocketDrum, not Aerodrums. If so, you should contact AeroBand for support with their product.
by Richard
Mon Mar 04, 2024 1:28 pm
Forum: General
Topic: Blind drummers and Aerodrums
Replies: 1
Views: 618

Re: Blind drummers and Aerodrums

Hi Rusty, I'm sorry we haven't done any work yet on making Aerodrums easier to use for blind people. We also don't have any experience with screen reader software so it's hard to say how it will behave with Aerodrums. We mostly use a custom user interface that doesn't rely on standard Windows/Mac UI...
by Richard
Mon Feb 19, 2024 11:35 am
Forum: Support
Topic: LOST PRODUCT KEY
Replies: 13
Views: 19662

Re: LOST PRODUCT KEY

Hi Bernhard, I'm sorry for the confusion. In the email you sent to us a year ago you said you were able to open Aerodrums by booting from a backup drive of your old computer. So we must have assumed that you resolved the problem yourself. I'm sorry about that - we will reply to that email now.
by Richard
Fri Feb 16, 2024 10:31 pm
Forum: General
Topic: Tom tom
Replies: 1
Views: 778

Re: Tom tom

Hi, I'm not sure if I understand your question - are you asking which drums are which on the drumming screen? If so, the bass/kick drum is the one that is triggered by the rightmost pedal. The floor tom is the drum that appears furthest to the right. The high tom is the drum that's directly above th...
by Richard
Thu Jan 25, 2024 3:38 pm
Forum: Support
Topic: Playing snare with foot?
Replies: 4
Views: 6570

Re: Playing snare with foot?

Yes, in hindsight, changing the category should be sufficient. Good to hear it worked.