Not able to download Software

Not able to download Software

Postby audioslaved1991 » Thu Apr 12, 2018 2:42 pm

Hi Team,

Hope you guys are doing well. I've just received my Aerodrums and thanks for that. However, I am experiencing issues trying to download the software.

After about 15 minutes of download, it only downloaded 1 (literally one) megabyte worth of information. According to this, it would take three days to download this. I don't want to wait for that long (I took days off work in order to play and relax) and even if I wanted to, I still couldn't because the downloads fail after a certain period of time. This happens with all your files under the Software page. I am not sure what's wrong with your servers or bandwidth, but this needs to be taken care of ASAP. It feels frustrating, honestly.

Please advise. Attached you'll find a screenshot.

Thanks upfront!
Attachments
fails fails fails.png
fails fails fails.png (4.46 KiB) Viewed 684 times
audioslaved1991
 
Posts: 2
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Re: Not able to download Software

Postby audioslaved1991 » Fri Apr 13, 2018 6:52 pm

Hey guys,

Thanks for approving the topic. In the meantime, the issue was resolved. Everything seems to be ok.

Thank you,
audioslaved1991
 
Posts: 2
Joined: Thu Apr 12, 2018 2:31 pm

Re: Not able to download Software

Postby Richard » Fri Apr 13, 2018 7:53 pm

Good to hear that and sorry for the frustration. For some reason the file hosting service we use, Amazon S3, performs poorly with certain internet service providers. This might have been the reason for your problem. If you have further problems with downloads, please let us know.
Richard
 
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Joined: Wed Feb 26, 2014 1:45 am

Re: Not able to download Software

Postby claudin71 » Wed Jul 11, 2018 7:31 am

I can't succeed in downloading the software.
"
I've got the card and an email.

How can I get the software and play to my aerodrum, it's been 3 weeks I'm waiting...
claudin71
 
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Joined: Wed Jul 11, 2018 7:27 am

Re: Not able to download Software

Postby Richard » Wed Jul 11, 2018 10:34 am

Hi, can you explain what the problem you're having is? Are you having a problem accessing the download webpage using your product key or is the software downloading too slow? If the latter, can you tell me if you're using Mac or Windows.
Richard
 
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Joined: Wed Feb 26, 2014 1:45 am


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