instalation wont open

Re: instalation wont open

Postby Richard » Tue Mar 14, 2017 8:57 pm

Aerodrums will still run if the camera driver is not installed correctly so that's unlikely to be an issue.

At this point I would check the Windows Event Viewer after attempting to run Aerodrums to see if there any logged errors.
If you want to try this yourself you can run the Event Viewer by pressing Windows key + R, then typing "eventvwr" into the Run box that appears and pressing enter.
The Event Viewer should then run. You can click on Windows Logs -> Application on the left column to see if there are any errors that pertain to Aerodrums.

If that doesn't give us any clues then I think that we'd need to set up a Skype or TeamViewer session so that I can see your laptop screen. Unfortunately I'm going to be away for the next few days but I'd be happy to send you a private message to set up a call on Monday if you want.
Richard
 
Posts: 599
Joined: Wed Feb 26, 2014 1:45 am

Re: instalation wont open

Postby quackfly » Tue Mar 14, 2017 9:35 pm

Disappointing first day. 6 hours I won't get back :cry:
quackfly
 
Posts: 20
Joined: Wed Mar 08, 2017 8:07 pm

Re: instalation wont open

Postby quackfly » Tue Mar 14, 2017 9:38 pm

I'll try your suggestions. If I don't get any success I'll message again in a few days and hopefully you'll pick up the message. Enjoy your break. :)
quackfly
 
Posts: 20
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Re: instalation wont open

Postby quackfly » Tue Mar 14, 2017 9:44 pm

yep. lots of errors about aerodrums lol
quackfly
 
Posts: 20
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Re: instalation wont open

Postby quackfly » Tue Mar 14, 2017 9:47 pm

Log Name: Application
Source: Application Error
Date: 14/03/2017 20:26:47
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: justin-TOSH
Description:
Faulting application name: aerodrums.exe, version: 0.0.0.0, time stamp: 0x578d0fc0
Faulting module name: aticfx32.dll, version: 8.17.10.1047, time stamp: 0x4cabd6fc
Exception code: 0xc0000005
Fault offset: 0x00025861
Faulting process id: 0x14b8
Faulting application start time: 0x01d29d014d571c47
Faulting application path: C:\Program Files (x86)\Aerodrums\aerodrums.exe
Faulting module path: C:\Windows\system32\aticfx32.dll
Report Id: 8bd2517a-08f4-11e7-88b4-dc0ea13b96e3
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-03-14T20:26:47.000000000Z" />
<EventRecordID>123083</EventRecordID>
<Channel>Application</Channel>
<Computer>justin-TOSH</Computer>
<Security />
</System>
<EventData>
<Data>aerodrums.exe</Data>
<Data>0.0.0.0</Data>
<Data>578d0fc0</Data>
<Data>aticfx32.dll</Data>
<Data>8.17.10.1047</Data>
<Data>4cabd6fc</Data>
<Data>c0000005</Data>
<Data>00025861</Data>
<Data>14b8</Data>
<Data>01d29d014d571c47</Data>
<Data>C:\Program Files (x86)\Aerodrums\aerodrums.exe</Data>
<Data>C:\Windows\system32\aticfx32.dll</Data>
<Data>8bd2517a-08f4-11e7-88b4-dc0ea13b96e3</Data>
</EventData>
</Event>
quackfly
 
Posts: 20
Joined: Wed Mar 08, 2017 8:07 pm

Re: instalation wont open

Postby Richard » Tue Mar 14, 2017 10:11 pm

Do you have an ATI graphics card? If so, can you try to right-click on the Aerodrums program and choose the "Run with graphics processor" option.

Searching online, I see that other people have also had problems with "aticfx32.dll".
I suggest you try to update this driver.
The first thing I would do is try to update your graphics drivers.
If that doesn't fix it then maybe you can try to "roll back" that driver to a previous version as described here:
https://answers.microsoft.com/en-us/win ... 990ad3cb0b
Richard
 
Posts: 599
Joined: Wed Feb 26, 2014 1:45 am

Re: instalation wont open

Postby quackfly » Tue Mar 14, 2017 10:41 pm

Intel(R) HD Graphics. I searched for an update and was told the system was using latest version. I'll attempt to roll back and see if that works. If not I'll get in touch on Monday. You've done more than enough tonight. I'm going to stick with it. I believe in the product and your dedication.

Thanks Richard :))))
quackfly
 
Posts: 20
Joined: Wed Mar 08, 2017 8:07 pm

Re: instalation wont open

Postby quackfly » Tue Mar 14, 2017 11:29 pm

Rolled back and ended up with graphics like pac man. Chat on Monday :)
quackfly
 
Posts: 20
Joined: Wed Mar 08, 2017 8:07 pm

Re: instalation wont open

Postby quackfly » Sun Mar 19, 2017 8:08 pm

Just a note to admin that program still won't open and any help will be greatly appreciated as i don't want to return my aerodrums :cry:
quackfly
 
Posts: 20
Joined: Wed Mar 08, 2017 8:07 pm

Re: instalation wont open

Postby Richard » Mon Mar 20, 2017 12:00 pm

Is your computer a Toshiba by any chance?
There are apparently problems with it trying to erroneously load both ATI and Intel graphics drivers. See here for example:
http://www.minecraftforum.net/forums/ar ... roblems#c3
In this case, I would try to uninstall the AMD/ATI graphics drivers/software that you have installed.
Based on other reports I read, uninstalling or re-installing NVIDIA PhysX might also fix this.

Send me a private message if you want to set up a call today. I'll be available any time in the next 6 hours.
Richard
 
Posts: 599
Joined: Wed Feb 26, 2014 1:45 am

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