Can you help lamp problem

Can you help lamp problem

Postby fender » Tue Jul 08, 2014 9:48 am

Hello i have received my drums but the light doesnt work and it has come away from its housing, im sure i could glue the lamp with no problem but am i doing something wrong is there something i need to do other than plug into a usb to get the lamp on. I live in Cyprus and my friends ordered from the UK and brought it out to me so will there be a problem if needs changing. Please can you help and thank you in advance.
fender
fender
 
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Re: Can you help lamp problem

Postby fender » Tue Jul 08, 2014 9:55 am

Hi fender again, i forgot to mention that the camera works ok and shows me and any light problems and it does react it just doesnt see my foot and hand markers ie it only triggers when i open the curtain and have a light source
fender
 
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Re: Can you help lamp problem

Postby Sipaliwini » Tue Jul 08, 2014 6:26 pm

Did you spot and try the small switch on the side of the lamp?
If so, please send me your address in pm and we will send you a new lamp.
Sipaliwini
 
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Re: Can you help lamp problem

Postby fender » Tue Jul 08, 2014 11:03 pm

Thank you so much, i feel rather stupid now i didn't see the switch, it works fine i just need to glue it now. Thanks for the reply and i am very impressed with your offer to send me a new one, that is 5 star customer service. Thanks again fender
fender
 
Posts: 5
Joined: Tue Jul 08, 2014 9:27 am


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