by Sipaliwini » Mon Feb 05, 2018 11:27 am
Hello,
this happens when the lens has become dislodged from its cavity in the lamp. I am sorry if your lamp arrived like this.
It can be fixed by hand like this:
-use a clean cloth or disposable tissue
-place it over the lens
-press the lens firmly with your thumb until it can go no further inside the cavity
If the lens keeps coming out, you can do this:
-take the lens out entirely
-place a small dot of general purpose glue on the side of the lens (the dot of glue should be small, otherwise the glue will spread onto the back surface of the lens when you insert it)
-insert the lens back in the cavity using the steps above
Let me know if this does not work for you.