Aerodrums has stopped opening!!

[andy_30]

Hello please help.
I have recently bought the amazing aero drums. Downloaded. Set up. Played a couple of times. Got some friends over to show off.... double click on the file and it will not open. Try again and again. Nothing. Run as admin. Nothing. Restart. Nothing. I am not massively comupter geeked! But I don’t understand how it can suddenly just not work...!!!
Please can someone help.
I’ve got windows 10 on my 2015ish Toshiba laptop. It’s nothig special but normally works a treat!

Please help!

[Sipaliwini]

Hello,

I am sorry about this issue.

It is quite clear from your message but just to confirm: this is happening on a laptop that had run Aerodrums fine before?

If yes, can you think of anything that has changed since the last time it ran successfully? For example plugging in another USB peripheral, like an audio interface?

In case not, you might be running into the issue solved in this thread:

viewtopic.php?f=9&t=7285&start=10 (skip to the last page).

We will probably need a remote assistance session, could you email to the support address so we can arrange it?

[andy_30]

Hello thank you for a quick reply

Yes it is on a laptop. I ran the application for a couple of days faultless. Then nothing had changed. Opened up and tried to open aerodrums. Nothing....
Last night I uninstalled and then reinstalled which I my surprise worked!!
But I am worried this will happen again. I don’t want to have to keep re installing every other day!!

I would be up for any assistance given
What is it you’ll need?
My email is hickmott_22@hotmail.com

Regards
Andy

[Sipaliwini]

I haven't seen this before (without an upgrade from Windows 8 to Windows 10).
It could be that a Windows update or another program (the most likely culprit being an anti virus program) had interfered with the Aerodrums files.

If this happens again, please write here brefore you re-install and I will email you to arrange a remote assistance session so I can investigate what is causing Aerodrums to not start.

[andy_30]

I see ok that’s brilliant. I’ll have another go tonight and see if anything changes.

Thank you very much