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instalation wont open

PostPosted: Tue Mar 14, 2017 6:36 pm
by quackfly
Hi
I've just installed. Installation seems to have went ok but the program will not open?
I'm not very computer Savvy I've uninstalled and installed a few times not really sure what to do next

Re: instalation wont open

PostPosted: Tue Mar 14, 2017 6:38 pm
by quackfly
I've got an older laptop running windows7

Re: instalation wont open

PostPosted: Tue Mar 14, 2017 6:52 pm
by Richard
Does anything at all happen when you try to run it? Do any messages pop up?
If not, it may be that your antivirus software is preventing it from running.
If you think this might be the case can you try temporarily disable your antivirus to see if Aerodrums runs?

Re: instalation wont open

PostPosted: Tue Mar 14, 2017 7:05 pm
by quackfly
no. no messages. I'll try that

Re: instalation wont open

PostPosted: Tue Mar 14, 2017 7:13 pm
by quackfly
No luck trying that

Re: instalation wont open

PostPosted: Tue Mar 14, 2017 7:26 pm
by Richard
That's strange. Could you navigate to the folder where you installed Aerodrums (probably "C:\Program Files (x86)\Aerodrums"), then right-click on aerodrums.exe in this folder and choose the option "Run as administrator" to see if that helps.

If you get the same result, could you try go to the folder "C:\Program Files (x86)". Then, while holding the Shift key down, right-click on the Aerodrums folder and choose "Open command window here". It should open a window with a black background where you can type. Can you type "aerodrums" and press enter to run it.

Let me know if any of this makes any difference.

Re: instalation wont open

PostPosted: Tue Mar 14, 2017 7:43 pm
by quackfly
Hi richard

I've tried all the above with no luck.

Re: instalation wont open

PostPosted: Tue Mar 14, 2017 8:02 pm
by Richard
Could you check one other thing for me. Bring up the Task Manager (you can reach this by pressing the ctrl+alt+delete keys simultaneously) and in the list of running applications, check if one or more "Aerodrums" or "aerodrums.exe" entries appear in the list.

Re: instalation wont open

PostPosted: Tue Mar 14, 2017 8:14 pm
by quackfly
ok so, when i closed the forum page there is no aerodrums at all running in the applications and no sign of it in processes either. I really appreciate the time you are taking over this by the way :)

Re: instalation wont open

PostPosted: Tue Mar 14, 2017 8:44 pm
by quackfly
anything i could check re the camera driver or anything?