lost program

lost program

Postby gers865 » Mon Nov 14, 2016 1:47 pm

Hi Richard, I have had to reformat my computer and lost my Aerodrums program, I thought that I had downloaded it to my external hard drive but it's not there, so I don't know how to get it back on my computer! I thought that I had a download on my gmail but all I can find is my order confirmation! I've had to move in with my daughter as I have teminal bone cancer and am desperate to fix up my Aerodrums to keep me busy! Help Richard!
gers865
 
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Re: lost program

Postby Richard » Mon Nov 14, 2016 4:58 pm

Hi, do you still have the product code that came in the Aerodrums box? If so, you can use it to download the software from here: http://aerodrums.com/installer/
If you have lost it, can you forward us a copy of your order confirmation and we'll send you a replacement code. (You can find my email address here: http://aerodrums.com/about-aerodrums/)
Richard
 
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Re: lost program

Postby gers865 » Mon Nov 14, 2016 8:51 pm

I can't find any code. Richard, where would it be? If I can't find it I will try and forward you my order from gmail! Thanks for your time!
gers865
 
Posts: 13
Joined: Wed Apr 13, 2016 6:08 pm

Re: lost program

Postby Richard » Mon Nov 14, 2016 9:23 pm

It would either be on a sticker inside the printed manual that comes in the box or, if you ordered it this year, it would probably be on a piece of card that looks like a business card.
Richard
 
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Re: lost program

Postby gers865 » Mon Nov 14, 2016 10:53 pm

There is no sticker on the manual, but there is a sticker on the camera bag, is it a bar code starting X000?
gers865
 
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Re: lost program

Postby Richard » Tue Nov 15, 2016 12:55 am

No, that wouldn't be it. I'm sending you a PM.
Richard
 
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Re: lost program

Postby gers865 » Fri Nov 18, 2016 1:50 pm

Hi Richard, I sent an email to you on Sunday with my receipt for Aerodrums and you said that you were sending me a pm! I haven't received it yet!
gers865
 
Posts: 13
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Re: lost program

Postby Richard » Fri Nov 18, 2016 4:14 pm

Are you sure you got my email address correct? I sent it to you in a PM on Tuesday....the PM shows as sent.
Would you mind sending another email to the Aerodrums support address which you can find here: http://aerodrums.com/contact-us/
Thanks
Richard
 
Posts: 599
Joined: Wed Feb 26, 2014 1:45 am

Re: lost program

Postby gers865 » Tue Nov 22, 2016 3:09 pm

Hi Richard, sorry about the confusion, I've re-sent the email, I hope you get it this time!
gers865
 
Posts: 13
Joined: Wed Apr 13, 2016 6:08 pm


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