Problems Installing

Problems Installing

Postby bolinho » Tue Jul 28, 2015 6:34 pm

Hi guys!

I am really excited about my new aerodrums!

Unfortunately i could not configure it either on mac or windows!

on my mac, after i put the serial it just close the app, nothing shows up. im running yosemite!

on windows its says camera not found. ps.: i did tried re install the drivers, and i did plugged the usb in time.

what should i do?
bolinho
 
Posts: 1
Joined: Tue Jul 28, 2015 6:30 pm

Re: Problems Installing

Postby Richard » Wed Jul 29, 2015 1:00 pm

Hi, sorry to hear you've run into problems.

On Mac, what happens when you run Aerodrums again after it closes? Does it ask you to enter your serial code again or does it close immediately with no windows/popups visible?

On Windows, does the blue LED on your Playstation Eye camera light up when it's plugged into your USB port? Could you try again to re-install it and use a different USB port for the camera. So you should first uninstall Aerodrums, then unplug the camera and reboot your computer. Finally, re-install Aerodrums and only plug in the camera when prompted by the installer.

If you want to arrange a support call send me a pm.
Richard
 
Posts: 630
Joined: Wed Feb 26, 2014 1:45 am


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