Search found 834 matches

by Richard
Fri Sep 04, 2020 4:53 pm
Forum: Support
Topic: Launching Aerodrums crashes audio driver
Replies: 6
Views: 2019

Re: Launching Aerodrums crashes audio driver

Ok, great to hear that! Let us know if you run into any more issues.
by Richard
Fri Sep 04, 2020 4:13 pm
Forum: Support
Topic: Launching Aerodrums crashes audio driver
Replies: 6
Views: 2019

Re: Launching Aerodrums crashes audio driver

Hi Sam, sorry to hear you're having problems. When switching to a different audio device in Aerodrums, after choosing the new option, I recommend quitting Aerodrums, making sure your system audio is working and then restarting Aerodrums again to see if it works. Can you try this with the "Shared WAS...
by Richard
Mon Aug 24, 2020 12:41 pm
Forum: Support
Topic: Aerodrums 3D VR Oculus Rift Stuck at 50%
Replies: 3
Views: 1576

Re: Aerodrums 3D VR Oculus Rift Stuck at 50%

I'm sorry, I don't really have any other ideas. We don't have a DK2 that we can test with so it's not possible for us to debug this directly. We're definitely not querying the state of the proximity sensor at any point. Aerodrums 3D uses the Unity3D engine so I don't know what that's doing under the...
by Richard
Sat Aug 22, 2020 3:26 am
Forum: Support
Topic: Product Key
Replies: 5
Views: 1893

Re: Product Key

Hi, I sent you a private message.
by Richard
Sat Aug 22, 2020 3:25 am
Forum: Support
Topic: Aerodrums 3D VR Oculus Rift Stuck at 50%
Replies: 3
Views: 1576

Re: Aerodrums 3D VR Oculus Rift Stuck at 50%

Hi, I hope I'm not wrong about this but I think what's happening is this... The Oculus Rift has a sensor that detects when it is being worn. If it's not being worn then it doesn't render any graphics. Aerodrums 3D needs to render some graphics before the scene is fully loaded. Therefore if the Oculu...
by Richard
Wed Aug 19, 2020 11:58 am
Forum: General
Topic: Any Updates in sight?
Replies: 10
Views: 5413

Re: Any Updates in sight?

Hi Todd, we are committed to making Aerodrums work stably and release updates whenever issues are discovered and fixed. It's true that the last major update wasn't since mid-2018 with the release of Aerodrums v1.1 but we are working hard on new stuff that hasn't been announced yet. Regarding the cra...
by Richard
Tue Aug 11, 2020 1:50 pm
Forum: Support
Topic: Black panels on mac
Replies: 2
Views: 1710

Re: Black panels on mac

This is the first we've heard of this issue.

Could you try install this older version to see if it runs ok:
http://aerodrums.com/download/Aered-no- ... g-2019.dmg
by Richard
Tue Aug 04, 2020 9:29 pm
Forum: Support
Topic: Aerodrums light issues
Replies: 5
Views: 1965

Re: Aerodrums light issues

Hi, I think this is a case of the lens in the lamp becoming slightly dislodged. Using a piece of cloth or tissue, could you try to press the lens firmly back into its socket with your thumb. You should be able to tell when it's back in place. Hopefully that fixes it. Let me know if it's still giving...
by Richard
Mon Jul 27, 2020 1:24 pm
Forum: Support
Topic: Set fixed exposure on the camera (room too bright)
Replies: 4
Views: 1940

Re: Set fixed exposure on the camera (room too bright)

Hi, there is a file called aerodrums.cfg in the folder (Windows) / app bundle (Mac) where Aerodrums is installed. You can try edit the values for 'Exposure_Mocap' and 'Threshold' at the top of that file. There is no auto-exposure when on the drumming screen. I recommend you reposition the pieces of ...
by Richard
Mon Jun 29, 2020 10:16 am
Forum: Support
Topic: LOST PRODUCT KEY
Replies: 3
Views: 2081

Re: LOST PRODUCT KEY

Sending you a PM now.