Search found 411 matches

by Sipaliwini
Mon Sep 19, 2016 10:10 am
Forum: Support
Topic: Version 1.0.21 does not work
Replies: 5
Views: 11361

Re: Version 1.0.21 does not work

I am sorry that not all of your computers can run Aerodrums. The legacy driver installer was capricious sometimes, that is why we had retired it, except for Windows Vista users. This could explain why things are working fine now that you use Windows 10.
Let us know if you need further help.
by Sipaliwini
Wed Sep 14, 2016 9:44 am
Forum: Support
Topic: Version 1.0.21 does not work
Replies: 5
Views: 11361

Re: Version 1.0.21 does not work

Hello, could you try installing the legacy camera driver available at the link below and let me know if it solves the issue? http://aerodrums.com/camera-driver-legacy-installer/ (please read the note in the green box) If it doesn't work, I will be in touch via PM to arrange a remote assistance sessi...
by Sipaliwini
Mon Sep 05, 2016 12:15 pm
Forum: Support
Topic: No signal from aerodrums midi and loopbe1
Replies: 4
Views: 8075

Re: No signal from aerodrums midi and loopbe1

I am sorry that you have not had success with this.
It is unfortunate that you have not taken up our offer to assist you over the phone with a remote assistance program.
About the refund, I have replied to your email.
by Sipaliwini
Mon Sep 05, 2016 11:58 am
Forum: Support
Topic: No Audio W10
Replies: 2
Views: 5940

Re: No Audio W10

Ok great, thank you for posting the solution.
by Sipaliwini
Thu Sep 01, 2016 5:09 pm
Forum: Support
Topic: No signal from aerodrums midi and loopbe1
Replies: 4
Views: 8075

Re: No signal from aerodrums midi and loopbe1

Hello, with this configuration, when you play a sound in Sonar, can you hear it? If not, Aerodrums is taking exclusive control of the audio interface. To fix this, go in the latency screen, change the API to Wasapi Shared or the output device to none, then restart Aerodrums. If yes, can you see Aero...
by Sipaliwini
Thu Aug 25, 2016 10:07 am
Forum: Support
Topic: Problem with lamp lens
Replies: 4
Views: 12171

Re: Problem with lamp lens

Hello, I am sorry about this defect. We can send you a new lamp if you email us at the warranty address. It is definitely possible to put the lens back yourself and have Aerodrums work as well as it would with a new lamp, if the strength of the lens bond was the only defect: -remove the lamp from th...
by Sipaliwini
Sun Jul 24, 2016 7:04 pm
Forum: Support
Topic: LATEST UPDATE
Replies: 1
Views: 8927

Re: LATEST UPDATE

The latest version of Aerodrums adds the Spanish, Indonesian and Turkish languages to the user interface. There are no other changes.
I am sorry that we have been very poor at communicating updates. We will work on improving this.
by Sipaliwini
Sun Jul 24, 2016 7:00 pm
Forum: Support
Topic: Problem with lamp lens
Replies: 4
Views: 12171

Re: Problem with lamp lens

I am sorry about this defect, thank you for putting in the effort to try to fix it yourself.

If you are not successful, your warranty will definitely not be voided and we will send you a new lamp.
by Sipaliwini
Mon Jul 18, 2016 10:43 pm
Forum: Support
Topic: AERODRUMS KEEP TELLING MY DRUMMING LOCATION TOO BRIGHT
Replies: 3
Views: 8894

Re: AERODRUMS KEEP TELLING MY DRUMMING LOCATION TOO BRIGHT

Ok, in this case you can either try to push the lens all the way back in (using a dot of glue would help making sure it stays there), or get us to send you a new lamp by emailing warranty.
by Sipaliwini
Mon Jul 18, 2016 8:11 pm
Forum: Support
Topic: AERODRUMS KEEP TELLING MY DRUMMING LOCATION TOO BRIGHT
Replies: 3
Views: 8894

Re: AERODRUMS KEEP TELLING MY DRUMMING LOCATION TOO BRIGHT

Hello, it sounds like the lens on your Aerodrums light may have gotten dislodged.
Do the red pixels you see at the end of Setup make a ring pattern?